Churn & Renewal Risk

Every Monday at 7am, find the accounts with a renewal in the next 180
days. For each one, check engagement: when we last had a two-way exchange,
whether meeting cadence has stretched, whether known contacts have gone
quiet or left, and what support volume looks like. Flag accounts where
engagement has dropped materially, and separately flag accounts where it
has increased and expansion language has come up. Post the flagged
accounts to the #customer-success channel.

Renewal Risk — week of Aug 10
Accounts renewing in 180 days: 62 · Flagged: 4 at risk, 2 expanding

At risk

Meridian Systems · $140K · Renews Nov 30 · Owner: Priya
Engagement dropped sharply. Two-way exchanges ran weekly through June,
last one was Jul 21, 20 days ago. Four outbound touches since, no reply.
The monthly check-in has been declined twice. Shared Slack channel has had
no customer message since Jul 9. Support tickets stopped entirely in July
after running 3 to 5 a month, which is usually disengagement rather than
satisfaction.
Changed since last week: yes, this is the first week it has tripped.

Coastal Group · $88K · Renews Oct 15 · Owner: Priya
Executive sponsor left the company Jul 28, confirmed on a call. No
replacement relationship established. The remaining contact has never been
on a call alone with us.
Changed since last week: no, third consecutive week flagged.

Two other accounts flagged, both on a single signal (meeting cadence
stretching). Lower confidence.

Expanding

Ardent Labs · $65K · Renews Jan 31 · Owner: Daniel
Engagement up. Two new stakeholders joined calls in the last month, both
from a team we had not worked with. On the Aug 6 call they asked about
pricing for additional seats.

Northbrook · $110K · Renews Dec 31
A second business unit was named on the Aug 11 call as wanting the same
setup.

Worth acting on
Meridian is the one that changed this week and it is the largest. Coastal
has been flagged three weeks running with nothing on the record showing a
response, which is a process problem rather than a detection one.

Using the Clearskies Context Graph, assess renewal risk across the
accounts renewing in the next two quarters.

For each account, tell me:
- When we last had a real two-way exchange, and with whom
- Whether engagement is rising, flat, or falling against its own history
- Whether any known contact has gone quiet or left the company
- What support activity looks like, including if it stopped
- Anything said on a call that bears on renewal or expansion

Rank by risk. Then separately list the accounts where engagement is rising
and expansion has come up.

Compare each account against its own baseline, not against the others. A
quiet account that was always quiet is not the same as an account that
just went quiet.